Terms & Condition
Last Updated: February 4, 2026
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website following any changes constitutes acceptance of the revised terms.
1. Services Provided
Pictographix Inc. is a remote supplier of building evacuation diagram graphic services and related sign services. By hiring Pictographix Inc., the client agrees that all project data, including architectural floor plans, schematics, safety data, and safety instructions, will be supplied by the customer (Client).
The Client must verify all EvacMap diagrams for accuracy and that diagrams comply with local fire code and company safety requirements. All artwork created by Pictographix Inc. must be client approved prior to project completion or sign production. It is important to know that Pictographix Inc. employees will at no time visit the client facility or provide:- On-site visits to verify architectural plan accuracy or final EvacMap diagram accuracy.
- On-site visits to verify sign locations, safety information, or any floor plan data provided on EvacMap diagrams.
- Fire or life safety consultation services - all artwork and safety recommendations are for client consideration only.
- Sign installation services - all signs supplied by Pictographix Inc. are installed by the Client as needed.
2. Client Indemnification
By hiring Pictographix Inc. as a remote supplier, the Client agrees to indemnify Pictographix Inc. against all damages, personal or otherwise, resulting from improper sign installation, fire code violations, including design errors or data omissions found on EvacMap diagrams.The Client also understands that building evacuation diagrams and their components, including diagram size, text, fonts, graphic content, sign size, and placement, are subject to the approval of the local authority having jurisdiction (Fire Inspector/Fire Marshal).
3. Artwork Accuracy
To ensure accuracy, Pictographix Inc. promotes a 2-step artwork verification process (Preliminary/Final Artwork Approval).
- Preliminary Artwork Approval : At the project outset, Preliminary Artwork (Master Plan) proofs indicating the diagram layout, the floor plan, all sign locations, and safety equipment, is forwarded for Client approval. One revision to the Preliminary Artwork is included in the quote. Revisions are provided as needed and graphic production resumes following receipt of the Preliminary Artwork Approval Form.
- Final Artwork Approval : Following approval of the Preliminary Artwork, individual evacuation diagrams (Final Artwork) are forwarded to the Client for approval. Following receipt of the Final Artwork Approval form, the project is finalized, and related signs are placed into production.
4. Artwork Revisions
All diagrams are revised as needed to satisfy client needs. One revision to Preliminary Artwork and one revision to evacuation routes on Final Artwork diagrams proofs is included in the quoted price. Subsequent revisions to client-approved Final Artwork diagrams (not the fault of Pictographix Inc.) will be charged on an hourly basis ($125/hr).
5. Pictographix Inc. Artwork & Confidentiality
All client data is kept confidential. All artwork is archived electronically on secure storage devices at Pictographix Inc. offices for future revisions as needed.All Pictographix Inc. EvacMap artwork is Copyright protected and cannot be altered or modified by the client or its subcontractors without the consent of Pictographix Inc. Concept EvacMap designs (samples) created by Pictographix Inc. are for quotation purposes only and remain the property of Pictographix Inc. Sample drawings shall not be distributed by the Client to its contractors or subcontractors for use in the design of similar signage.
6. Project Delays
Excessive delays and/or poor communication of project data increases project administration and overall project costs. Customers ordering EvacMap graphic services agree to a timely response to Pictographix Inc. email/telephone inquiries for project data and artwork approval.
Pictographix Inc. will accept written notification of project delays; however, accounts experiencing unannounced project delays will be classified as a "delayed project" and may become suspended following 4 weeks of inactivity due to a lack of Client communication. Delayed projects are invoiced for graphics services provided to date. An administration fee of $150 is charged to re-activate delayed project accounts.
7. Change Orders
Changes to the project scope, product quantities or graphic requirements will require a new Purchase Order from the Client. All details must be forwarded by email and a new quote will be issued by Pictographix Inc.
8. Incidental Costs
All costs incidental to the project or beyond the Project Scope, including Change Orders, permits or any fees associated with a project will be in addition to the quoted price and must be paid by the Client.
9. Payment Terms for New Client Orders & Custom Graphic Services
New customer orders or orders requiring custom graphics and/or displays require a deposit. Terms are indicated in the quote. A 50% deposit is typical, with any balance due prior to delivery. A progressive payment schedule is available for large EvacMap projects. Approved re-sellers are extended a NET 30-day payment schedule. Payment by credit card, company check or bank wire transfers are accepted.
10. Payment Terms – Approved Credit
Orders placed by existing customers or those with approved credit will require a purchase order. Full payment is required NET 30 DAYS following delivery. An administration fee of 1.5% (calculated monthly) is applied to late payments.
11. Shipping
The customer assumes the cost for all shipping, freight, handling and applicable duties and taxes.
12. Terms of Delivery
All deliveries are insured; however, the customer assumes the risk for shipments made by common carrier. Pictographix Inc. shall not be responsible for failure to deliver or for late arrival of goods due to events beyond its control. Pictographix Inc. is not liable for the loss or damage to goods in transit. Claims for products damaged during shipping must be reported in writing to Pictographix Inc. within 24 hours of receipt of goods.
13. Damaged Goods, Returns, Credits and Disputes
Pictographix Inc. will promptly issue credit or replace defective merchandise. Custom-made products and graphics service charges are non-refundable. Written authorization is required from Pictographix Inc. before returning merchandise. Credit will not be issued for unauthorized returns. Merchandise authorized for return shall be properly packaged and freight must be prepaid. Pictographix Inc. will replace products only and is not responsible for consequential costs (freight, labor costs etc.).
Claims for missing or defective items must be reported to Pictographix Inc. within 7 days following receipt of delivered goods. Disputes over invoices must be submitted in writing within 7 days of receipt. All products sold remain the property of Pictographix Inc. until full payment of all current and past due invoices is made.
14. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Quebec, Canada. Any disputes arising from these terms shall be resolved in the courts of Quebec.
15. Limitation of Liability
To the maximum extent permitted by law, Pictographix Inc.'s total liability for any claims arising from services provided shall not exceed the amount paid by the Client for the specific project in question
16. Force Majeure
Pictographix Inc. shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including natural disasters, pandemics, supply chain disruptions, or government actions.