Privacy Policy

This Privacy Policy outlines the practices for collecting, using, and protecting information when you access our website and utilize our services. We are committed to safeguarding your privacy and handling your personal data with transparency and care.This Privacy Policy outlines the practices for collecting, using, and protecting information when you access our website and utilize our services. We are committed to safeguarding your privacy and handling your personal data with transparency and care.

Information We Collect

We may collect the following categories of information from you:

Information You Provide Directly

Contact Information: This includes your full name, company name, email address, and telephone number. This data is essential for communicating with you, managing your account, and fulfilling service requests.
Project-Specific Data: You will provide us with digital floor plans, building schematics, and other relevant information necessary for the creation of your custom evacuation maps.

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

Please note that we do not collect or store any payment information on our servers. All financial transactions are processed securely by Freshbooks, which adheres to its own strict security protocols and privacy policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site.

Types of Cookies We Use

Name	Description	Duration
comment_author	Used to track the user across multiple sessions.	Session
comment_author_email	Used to track the user across multiple sessions.	Session
comment_author_url	Used to track the user across multiple sessions.	Session

Learn more

Name	Description	Duration
_gac_	Contains information related to marketing campaigns of the user. These are shared with Google AdWords / Google Ads when the Google Ads and Google Analytics accounts are linked together.	90 days
__utma	ID used to identify users and sessions	2 years after last activity
__utmt	Used to monitor number of Google Analytics server requests	10 minutes
__utmb	Used to distinguish new sessions and visits. This cookie is set when the GA.js javascript library is loaded and there is no existing __utmb cookie. The cookie is updated every time data is sent to the Google Analytics server.	30 minutes after last activity
__utmc	Used only with old Urchin versions of Google Analytics and not with GA.js. Was used to distinguish between new sessions and visits at the end of a session.	End of session (browser)
__utmz	Contains information about the traffic source or campaign that directed user to the website. The cookie is set when the GA.js javascript is loaded and updated when data is sent to the Google Anaytics server	6 months after last activity
__utmv	Contains custom information set by the web developer via the _setCustomVar method in Google Analytics. This cookie is updated every time new data is sent to the Google Analytics server.	2 years after last activity
__utmx	Used to determine whether a user is included in an A / B or Multivariate test.	18 months
_ga	ID used to identify users	2 years
_gali	Used by Google Analytics to determine which links on a page are being clicked	30 seconds
_ga_	ID used to identify users	2 years
_gid	ID used to identify users for 24 hours after last activity	24 hours
_gat	Used to monitor number of Google Analytics server requests when using Google Tag Manager	1 minute

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about how Google Analytics collects and processes data, please visit Google's Privacy Policy at https://policies.google.com/privacy.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity: Processing is necessary to fulfill our contract with you and deliver the services you have requested.
Legitimate Interests: We may process your data where it is in our legitimate business interests, such as improving our services and maintaining security, provided these interests do not override your rights.
Legal Obligations: We may process your data to comply with applicable laws and regulations.
Consent: Where required by law, we will obtain your consent before processing your personal information for specific purposes, such as the use of non-essential cookies.

Use of Information

The information collected is used exclusively for the following purposes:

To provide and manage our services, including the production and delivery of your evacuation maps.
To facilitate communication regarding your projects, orders, and any necessary revisions.
To analyze website usage and improve our services and user experience.
For archival purposes. We retain your floor plans and related data to enable a swift and efficient response to any future revision requests you may have.

Third-Party Service Providers

We work with trusted third-party service providers to support our operations. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data.

Data Security and Storage

We employ industry-standard security measures to protect your data from unauthorized access, loss, or disclosure. All client data, including contact details and project files, is stored on secure servers. We are dedicated to ensuring the integrity and confidentiality of your personal information.

Data Retention

Your contact information and project-specific data are retained for as long as necessary to provide our services and support any future revisions. This archival process is a core component of our service, allowing us to maintain a history of your maps for your convenience. Upon request, you may contact us to have your data permanently removed from our archives, subject to any legal obligations requiring us to retain certain information.

Disclosure of Information

We will not sell, rent, or lease your personal information to third parties. We may disclose your information only in the following limited circumstances:

To our trusted service providers as described above, solely for the purposes outlined in this policy.
To comply with a legal obligation, such as a court order or subpoena.
To protect our rights, property, or safety, or that of our clients or the public.
With your express, written consent.

Data Breach Notification

In the event of a data breach that poses a real risk of significant harm to you, we will notify you and the appropriate regulatory authorities as required by applicable law. Notification will occur as soon as feasible and will include information about the nature of the breach, the data affected, and the steps we are taking in response.

Your Privacy Rights

You have the right to access and correct your personal information held in our records. You may also request the deletion of your personal data from our archives. To exercise these rights, please submit a request using the contact information below.

Policy Updates

Last Updated: February 4, 2026

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website following any changes constitutes acceptance of the revised terms.

Contact Information

For any questions or concerns regarding this Privacy Policy or to exercise your privacy rights, please contact us at:
info@evacmap.com
1-800-504-3822